Refund policy
All sales are final — with exceptions
Products at TETEE Studio are made to order and custom printed. For this reason, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect colour selection.
Please review size guides and mockups carefully before ordering.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, misprinted, or materially different from what you ordered due to our or our fulfilment partner's error, contact us within 30 days of delivery at tomas@everson.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After review, we may offer a free replacement or refund to the original payment method. We may ask you to return the item in some cases; return shipping instructions will be provided if required.
Lost or undelivered packages
If tracking shows delivered but you did not receive your order, contact us within 30 days. If a package is lost in transit, we will work with our fulfilment partner to resolve the issue.
Non-returnable situations
- Wrong size or colour ordered by the customer
- Normal variations in print colour, garment dye, or fabric texture
- Items washed, worn, altered, or damaged after delivery through customer use
- Orders placed with an incorrect shipping address provided by the customer
Refund processing
Approved refunds are processed to the original payment method. Processing times depend on your bank or card issuer and may take 5–10 business days after approval.
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Last updated: August 24, 2026